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Our Legal Framework, Built for Your Account

When you open an account with apache 138, you enter a clear, transparent relationship.

Account security verified at entryPayment data encrypted end-to-endSupport available across multiple channels
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apache 138 Our Legal Framework, Built for Your Account
LEGAL SUPPORT ACCESS

Contact Us About Your Account or This Policy

We keep three open channels so you can raise account questions, request data access, ask about your withdrawal history, or challenge a transaction. Response times vary by channel — email typically replies within 24 hours, in-app support during lobby hours, and phone support during regional business hours. All requests are logged in your account history so you can track what you've asked and what we've replied.

Team online

Email Support

Contact [email protected] for account terms, data requests, withdrawal verification or disputes. We log every exchange in your account for transparency and keep you updated every 12 hours.

In-App Support

Open the lobby, tap Support in the bottom menu. Chat with our account team about payment holds, login issues, or account closure. Available during Jakarta business hours, Monday through Friday.

Phone Support

Call +62-812-XXXXX during account verification or withdrawal disputes. We verify your identity, discuss transaction details, and escalate urgent security concerns to our compliance team immediately.

DATA & SECURITY PRACTICE

How We Protect Your Account Information

Your account security starts the moment you open apache 138. We encrypt your login credentials, verify your identity before first withdrawal, and monitor unusual activity on your account.

Account Verification

We verify your identity using your registered email and phone number. Two-factor authentication is optional but recommended. Verification happens before your first withdrawal and whenever you change payment methods.

Payment Security

DANA, OVO, GoPay and QRIS transfers skip our servers entirely — payments go direct to the partner gateway. We store only your transaction reference, not your payment credentials or PIN.

Data Retention

We keep your account history and transaction logs for 90 days after closure. Personal details like email and phone are deleted after that period unless regulation requires longer storage or you request data export.

Cookie and Tracking

We use cookies to remember your lobby preferences, language setting, and login session. You can disable cookies in your browser, but some lobby features may not work. No third-party trackers are placed on your account.

Account Changes

To update your email, phone, or payment method, log in and navigate to Settings > Account Details. Changes take effect after email verification. We send a confirmation email with every update so you stay aware of what's changed.

Rights Requests

Email [email protected] to request a copy of your data, ask how we use your information, or report a security concern. We respond within 10 business days and provide a detailed account of every record we hold for you.

Common Questions About Your Account and Our Policies

Your account remains active and your balance is preserved. We do not auto-close inactive accounts. If you want to close your account permanently, email Support requesting closure, and we'll process it within 48 hours and delete your personal data after the 90-day archive window.

Yes. Log in and navigate to Account > Transaction History. You can view every deposit, withdrawal, and balance change going back 90 days. For older records or a full data export, email [email protected] with your account ID and we'll send your complete file.

We collect your email, phone number, chosen username, account currency preference, and IP address at registration. During first withdrawal, we verify your identity via email. We do not collect banking details — DANA, OVO, GoPay and QRIS handle payment credentials on their own secure systems.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 2-5 minutes after we verify your identity. Bank transfers may take 1-3 hours depending on bank processing times. We notify you via email and in-app message as soon as your request is processed.

Contact Support immediately via email or phone. Change your password in Settings > Security. We will review your login history and flag any unauthorized access. If fraudulent withdrawal requests were made, we investigate and may reverse transactions depending on payment partner verification.

Email [email protected] stating your account ID and request permanent deletion. We will close your account, archive your data for 90 days as required by regulation, then delete all personal information. You can request a data copy before deletion.

No. We do not sell or share your account data with marketing companies or unrelated services. We share transaction details only with DANA, OVO, GoPay and QRIS to process your payments, and only when required by law do we share data with regulatory authorities.

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