Reference

How We Protect Your Privacy at apache 138

Your account details, payment information and personal data stay encrypted and secure on our platform.

Account data encrypted in transitDANA, OVO, GoPay and QRIS handled securelyYour privacy choices respected
apache 138 How We Protect Your Privacy at apache 138
REACH OUR TEAM

Privacy Questions? Contact Us

Team online

Live Chat Support

Open a chat window in your apache 138 account or on this site. Our team responds during Indonesia business hours, 09:00–22:00 WIB, seven days a week.

Email Your Request

Send privacy concerns to our compliance team at [email protected]. We aim to respond within three business days with details on your data.

Account Settings

Log in to apache 138, open Account > Privacy & Security, and request a data export or deletion. You'll see your submission status there.

SECURITY PRACTICES

How We Keep Your Privacy Secure

Encryption & Storage

All account logins and payment transactions use 256-bit SSL encryption. Your password is hashed and salted; we never see it in plain text even in our own systems.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are processed through tokenized gateways. Your bank details are never stored on our servers; only your token ID is kept for future withdrawals.

Session & Cookies

We use session cookies to keep you logged in and to detect unusual account activity. Analytics cookies help us track page performance but do not identify you personally.

Data Retention

Active account data is kept for the duration of your membership. Closed accounts are retained for a legal hold period of two years, then securely destroyed.

Third-Party Access

We share data only with payment processors, fraud-detection vendors and legal authorities where local law permits. No marketing partners or data brokers receive your details.

Your Data Rights

You can request a full export of your data, correct inaccurate information or ask us to delete your account. Use Account > Privacy & Security or email [email protected].

Privacy Policy Questions Answered

We collect your full name, email, phone number, date of birth and payment details when you open an account. We also log your IP address and device type for security. We do not ask for government ID during signup; that depends on local law for your region.

We retain closed-account data for two years to comply with local regulatory requirements and fraud prevention. After that period, all personal information is securely deleted. You can request deletion earlier by contacting [email protected].

Yes. Log into apache 138, go to Account > Privacy & Security and click 'Request Data Export'. We'll email you a complete file of your account details, transaction history and profile information within five business days.

We do not sell your data to third parties or marketing firms. We share information only with payment processors like DANA, OVO, GoPay and QRIS, fraud-detection services, and legal authorities where local law requires it.

We use session cookies to keep you logged in, security cookies to detect fraud, and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings without losing core account access.

All payment data is tokenized through secure gateways. Your DANA, OVO, GoPay or QRIS details are never stored on our servers — only a secure token is kept so we can process future withdrawals without re-entering your banking details.

Your account data is stored on encrypted servers in data centres across Southeast Asia, selected where local law permits. All transfers between you and our systems use 256-bit SSL encryption to prevent interception.